You open the cashier before your morning coffee and see a withdrawal still marked pending from last night. The most common cause is that the request has not yet cleared the site’s internal review or the payment provider’s queue.
Pending withdrawals that will not complete
The player sees a withdrawal marked as pending while the balance still shows the full amount. At ca-leoncasino.com the request may be held while the account is reviewed, so the money stays visible until the check finishes.
- The withdrawal has not yet passed the site’s internal review.
- Required identity verification (KYC) is still open on the account.
- Bonus wagering is not complete, so winnings from the bonus are locked.
- The payment provider is holding the transfer for its own checks.
- The payout method does not match the deposit method.
- Open the cashier and note the exact status of the withdrawal request.
- Complete any identity verification (KYC) steps shown in your account.
- Check the bonus section to confirm any wagering requirement is finished.
- Make sure the payout method matches the method used for the deposit.
- Confirm your bank details are entered correctly and have not changed.
- Clear the browser cache and sign in again to refresh the cashier view.
- Use only one active session; close other tabs or devices.
- Wait for the stated review period to pass before taking further action.
- Keep the withdrawal request open and do not cancel it to “speed it up”.
- Note the reference number of the request in case you need to follow up.
- Contact support with the reference number if the status has not changed after the review period.
Contact support once the stated review period has passed and the status is still pending.
Deposits taken by the bank but missing from the balance
The player sees the bank balance reduced while the casino balance stays the same. The gap usually comes from a payment that has not been matched to the account yet.
- The payment is still in the provider’s queue and has not reached the casino.
- The deposit was made with a method that requires manual matching.
- Bonus wagering rules are holding the deposit until they are met.
- The account is not fully verified, so the deposit is held for review.
- A wrong reference or account detail was used with the payment method.
- Refresh the cashier and sign out, then sign in again.
- Check the transaction history in your account for a pending entry.
- Confirm with your bank that the payment has actually left your account.
- Keep the bank reference or receipt for the payment.
- Check the bonus section for any rule that holds deposits until wagering is done.
- Complete any identity verification (KYC) steps shown in your account.
- Make sure the deposit method matches the payout method on file.
- Do not send a second deposit to replace the missing one.
- Wait for the provider’s matching window to pass before following up.
- Note the amount, time and reference of the missing deposit.
- Contact support with those details if the balance is still unchanged after the matching window.
Contact support once the provider’s matching window has passed and the funds are still missing.
Welcome bonus and free spins that never arrived
The player sees the account balance unchanged after a first deposit or a code entry. Most often the bonus terms were not met, or the code was entered in the wrong field.
- The bonus code was typed with a space, capital letter or missing character.
- The minimum deposit for the offer was not reached.
- The welcome offer had already been used on the account.
- The bonus was claimed while another bonus was still active.
- The account was not verified when the bonus was requested.
- Sign in and open the bonus section of your account.
- Look for a pending or active bonus entry before doing anything else.
- Confirm the leon casino bonus code was entered exactly as shown, without spaces.
- Check that the deposit that triggered the offer met the minimum amount.
- Make sure no other bonus was active when the offer was claimed.
- Confirm the leon casino free spins are tied to the correct game and not another title.
- Wait for the bonus to be credited automatically; some offers take a short review.
- Refresh the page and sign in again to reload the bonus status.
- Do not make another deposit hoping to trigger the same offer.
- Note the offer name, code and the time you claimed it.
- Contact support with those details if the bonus or spins are still missing after the review window.
Contact support once the bonus review window has passed and the offer still does not show on the account.
Identity checks that stall or documents that bounce
The player sees a KYC status stuck on “pending” or a rejection note without a clear reason. Poor image quality or mismatched details are the usual triggers.
- Photos are blurry, cropped or show glare on the document.
- The name or address on the document differs from the account details.
- The document is expired or a corner is cut off.
- A selfie does not clearly show the face or the document.
- Only one side of a two-sided document was uploaded.
- Open the verification section and read the rejection note in full.
- Compare the account name and address with the document word for word.
- Retake photos in bright, even light with no flash glare.
- Show all four corners of the document in the frame.
- Upload both sides of any document that has two sides.
- Use a recent document that is still valid.
- For a selfie, hold the document next to your face and keep both in focus.
- Upload files in the format the form accepts, not screenshots of screenshots.
- Submit the corrected files once, not several times in a row.
- Sign in again after uploading to confirm the files were received.
- Contact support if the status has not moved after the stated review period.
Contact support once the stated review period has passed and the KYC status is still stuck.
Keep your account details, payment methods and documents matching from the first deposit, and most of these problems never start.